Best Practices What we mean when we say “ease of use” Go beyond jargon and get specific. 22 Feb 2024 Share Best Practices 5 Reasons You’re Losing Customers (Churn) —And How to Win Them Back Stop churn to grow your business. 19 Dec 2023 Share Company News How Insightly Uses Insightly: The Power of One Unified Platform We drink our own champagne…see the details! 31 Jul 2023 Share Service & Support Best Help Desk Software: Focus on customer experience How to choose help desk software for your team. 10 Mar 2023 Share Best Practices CX survey shows companies overestimate customer support satisfaction Think your team is killing it when it comes to customer service? The data says otherwise. 18 Mar 2022 Share Best Practices CRM Implementation: Steal this proven process Up to 69% of CRM projects fail because of poor implementation. How do you avoid the pitfalls? 17 Mar 2022 Share Data & Reporting Single Customer View: What it is and why you need it SCVs allow cross-functional teams and organizations to use aggregated data to drive higher value business outcomes and provide high-quality customer experiences. 18 Feb 2022 Share Service & Support 5 essential customer engagement metrics and KPIs Which user engagement metrics matter most for your business? Learn which KPIs you’ll need to focus on for success. 03 Feb 2022 Share Best Practices Customer service + success: designed to drive exceptional experiences Differentiating yourself from the competition with customer service. 03 Nov 2021 Share Service & Support 4 tips for creating a customer-centric experience How can you push your organization to become more customer-centric? 05 Oct 2021 Share Service & Support 4 customer service challenges We discuss some challenging situations in customer service and how to overcome them. 29 Sep 2021 Share Experience the Insightly platform for yourself Request a demo
